How Offshore Customer Support Works
Understand Your Business
Understand Your Business
Understand Your Business
We start by learning your business and the needs of your customers, along with the challenges that require solutions. Together, we agree on delivering effective business support services and customer service solutions.
Build Your support Plan
Understand Your Business
Understand Your Business
We design the model that suits your business support services, including team structure, hours of coverage, KPIs, training, and goals, all tailored to enhance your customer service solutions.
Set Up Your Team
Understand Your Business
Set Up Your Team
We provide comprehensive business support services by recruiting and preparing your team, training them on your products, processes, and systems. Additionally, we set up all workflows, technologies, and reporting to ensure seamless customer service solutions before launch.
Go Live Smoothly
Monitor & Improve Performance
Set Up Your Team
We manage the transition through shadowing and provide business support services with top experts to ensure no disruption in our customer service solutions.
Monitor & Improve Performance
Monitor & Improve Performance
Monitor & Improve Performance
Once live, we monitor calls and performance KPIs, ensuring that our business support services uphold your brand image and reputation. We keep you informed with daily and weekly updates regarding performances and feedback related to our customer service solutions.
Optimise & Scale
Monitor & Improve Performance
Monitor & Improve Performance
As we settle in, we focus on continuous improvements, better quality, lower cost, and providing robust business support services to help you scale up as your business grows. Our customer service solutions are designed to support you every step of the way.